Frequently asked questions (FAQ's)

We do understand your concern about online payments and we want to assure you that our website is 100% safe and secure. The information you provide is automatically encrypted and cannot be read while transmitted over the net.

Currently you can choose any of the following payment methods:

Money transfers are accepted (Western Union or MoneyGram)
Cash on Delivery or Pickup: Order now and pay upon delivery or when you pick the product from our store.

You need to call us on the day of the delivery taking place to log the damages – please be advised that photos will be required.

Your warranty covers you for all manufacturing issues that occur to the product. Please be advised that accidental damage is not covered under the warranty.

You need to contact our Customer Service Team who will ask you a series of troubleshooting questions and will work with you to resolve the issue as quickly as possible.

We do recommend that you charge your product on a regular basis for a minimum of 12 hours. If you are a frequent user we recommend charging the product after every use for 12 hours minimum (for example, everyday use). If you use the product irregularly we would recommend that you charge the product at least once a week for 12 hours.

Most of our products come with a 12 month manufacturing warranty. Some products come with a 3 years warranty.

Your warranty starts from the date you receive the product.

We do sell spare parts, although for some spare parts we do not hold them in stock. We would order these in from the manufacturers for you.

Yes you can use your scooter in the rain. If it is snowing or icy, stay at home! Remember that ice, snow and slippery surfaces such as manhole covers, wet grass and drains could affect braking and steering. Use caution at all times.

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If your question and answer not listed above, feel free to contact us here